1. General provisions
These Terms of Service set out the rules for using the passenger transport, tour and activity services offered under the ShuttleHero brand via the shuttlehero.pl website (hereinafter the “Service Provider” or “ShuttleHero”). Placing a booking constitutes acceptance of these Terms.
Contact: email office@shuttlehero.pl, phone +48 501 377 628 (urgent matters 24/7 as well).
2. Scope of services
ShuttleHero provides the following services: private transfers to and from Gdańsk Airport (GDN) as well as across the Tri-City area and Poland, private tours with a driver, and intermediation in arranging tourist activities. All journeys are carried out in premium-class vehicles with a licensed driver.
3. Booking
- Bookings are placed via the form on the website, by email or by phone.
- A booking requires: the date and time, the pick-up and destination address (or flight number), the number of passengers and contact details.
- A booking becomes binding once confirmed by ShuttleHero (by email or phone). Without confirmation, the booking is not considered to have been made.
4. Prices and additional charges
- Fixed prices apply in accordance with the price list — independent of the time of day, traffic and road conditions. No night-time tariffs or airport surcharges.
- The price for groups of 4–8 passengers is higher than for 1–3 passengers (in line with the price list for the given route).
- Child seat / booster seat: 30 PLN each (on request when booking).
- Driver waiting time: free of charge for up to 60 minutes after the actual landing; beyond this, 100 PLN (approx. 25 EUR) for each started hour.
- Prices are given in Polish złoty (PLN). Amounts in EUR are indicative only.
5. Payment
Payment is made according to the method agreed upon at booking confirmation — in cash to the driver, by bank transfer, or online (where available). The settlement currency is the Polish złoty (PLN).
6. Changing and cancelling a booking
- Free cancellation or change of a booking is available up to 24 hours before the scheduled pick-up.
- Later changes are accommodated subject to availability; in the event of a last-minute cancellation, ShuttleHero may charge for the vehicle’s travel costs.
- Cancellations and changes are to be reported by email or phone using the contact details given above.
7. Performance of the service
- The driver waits for the passenger in the arrivals hall with a name/booking sign (Meet & Greet service).
- We monitor the actual landing time — in the event of a flight delay, the driver adjusts the pick-up time.
- Transport is provided door-to-door to the indicated address.
8. Passenger obligations
- Providing true and up-to-date contact details and flight number.
- Punctuality at the agreed pick-up place and time.
- Carrying children only in approved child seats/boosters in accordance with applicable law (can be ordered when booking).
- The number of passengers and amount of luggage must not exceed the capacity of the booked vehicle.
- No carriage of dangerous or unlawful items.
9. Liability
ShuttleHero performs its services with due diligence and takes care to ensure the punctuality and safety of transport. The Service Provider is not liable for delays or non-performance of the service resulting from circumstances beyond its control (force majeure, extreme weather or road conditions, road closures, acts of third parties). In the event of culpable non-performance of the service, liability is limited to the value of the booked service.
10. Complaints
Complaints should be submitted by email to office@shuttlehero.pl within 14 days of the service being performed, stating the booking number/date and a description of the matter. We review complaints within 14 days of receipt.
11. Personal data
The rules for processing personal data are described in the Privacy Policy.
12. Final provisions
- Matters not covered herein are governed by Polish law.
- ShuttleHero may amend these Terms; bookings already confirmed are governed by the Terms in force at the time of booking.
- These Terms are effective from June 2026.